Customer Information
Privacy Policy
We collect only what we need to answer your enquiry and, if you buy from us, to complete the sale. We do not sell your details.
What we collect
When you use one of our forms — a general enquiry, a watch enquiry, Sell Your Watch, Source a Watch or Part Exchange — we receive the details you choose to give us: your name, email address, telephone number, location, the watch or watches you ask about, your answers to the questions on the form, and any photographs you upload. If you buy a watch, we also hold your delivery address and the details of the order.
How we use it
Your details are used to reply to you, to value or source a watch at your request, to arrange payment and delivery, and to keep a record of our dealings with you. We do not use your details for marketing unless you have separately agreed to hear from us.
Lawful basis
Where you are a customer, we process your information to carry out a contract with you, or in preparation for one. Where you have simply asked us a question, we rely on your request that we should contact you. In both cases the information is limited to what is necessary for that purpose.
Who else sees it
Your enquiry and photographs are stored on our own secure backend, which is hosted for us by a third-party provider, and are visible only to us. When a watch is sold, the details needed to deliver it are shared with the courier we use, and payment details are handled by the card processor. We do not share your information with anyone else for marketing purposes.
How long we keep it
Enquiry records are kept only for as long as they remain useful to you and to us. Order and warranty records are kept for as long as needed to honour the warranty we provide and to meet our accounting obligations.
Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct anything that is wrong, or ask us to delete it where we have no reason to keep it. Email info@crownandcoast.co.uk and we will deal with your request. If you are unhappy with how we have handled your information, you may complain to the Information Commissioner's Office (ICO).
Cookies
Our cookie policy explains which cookies this site uses and how to change your preferences. Essential cookies are needed for the site to work; analytics cookies are only set with your permission.
Contact
Any privacy question, or any request about your information, can be sent to info@crownandcoast.co.uk.