Returns

We want you to be completely happy with your watch. If you buy from us online, by phone or by message without visiting in person, you have the right to cancel under the Consumer Contracts Regulations 2013.

14-day right to cancel

You may cancel your purchase within 14 days of receiving your watch without giving a reason. To do so, please email info@crownandcoast.co.uk with your name, order details and the watch you are returning.

Once you've told us, you then have a further 14 days to send the watch back.

Condition of returns

The watch must be returned in the same condition in which it was sent, unworn beyond what's needed to examine it, with all protective stickers, tags, box, papers and accessories supplied. If the watch has been worn, resized, damaged or altered, or any items are missing, we may deduct an amount from your refund to reflect the loss in value.

Returning your watch

Please send the watch back using a fully insured, tracked and signed-for service. The watch remains your responsibility until it reaches us, and unless the watch is faulty or not as described, return postage is paid by you.

Refunds

Once we've received and inspected the watch, we'll refund the purchase price and standard outbound delivery cost to your original payment method within 14 days.

Faulty or not as described

If your watch is faulty or not as described, please contact us as soon as possible. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

In-person purchases and part exchange

The 14-day right to cancel does not apply to watches bought in person following a viewing. Watches taken in part exchange form part of the agreed deal and cannot be returned separately.